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 What is CRM-SCON?
CRM-SCON is a Customer Relationship Management (CRM) software consultancy service offered by
Sypram Technology.
Who is CRM-SCON meant for?
CRM-SCON service is meant for any business or business unit-
-> that directly or indirectly deals with customers
-> where managing customer information is a vital business function.
Most of our clients are small to medium size businesses from various industries. We offer a broad range
of services and engagement models that help our clients define and then achieve their CRM objectives.
Our CRM implementation experience includes Proprietary solutions like Siebel, SAP and Oracle CRM as well
as Open Source solutions such as SugarCRM, CentricCRM, and vTiger. Our CRM implementation methodology
combines our experience in implementing CRM solutions across a range of industries, with our knowledge
of best practices that are adopted in the industry. This has helped our clients achieve successful CRM
implementation in a short time.
What do we offer?
Our CRM solution package include the following steps:
- CRM strategy and software selection
- Solutions design and implementation
- Business specific customization
- End user training
- Post-implementation services for maintenance, outsourcing and upgrades
What are the common CRM functions?
Irrespective of the CRM solution we choose for you, the common CRM functions that
we always successfully provide to our clients are:
- Contact Management
- Task Allocation
- Activity Management
- Scheduling / Alerts
- Document Management
- Mail Merging
- MS-Outlook/Thunderbird Integration
- Customer support helpdesk
- Sales force automation
- Marketing Automation
- Security Management
- Analytical Reports
- Customized Reports
- Data migration to new CRM
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